From: Saker Klippsten <saker@ZOICSTUDIOS.COM>
Subject: Re: Looking For Any Feedback on Top Tier Storage Products
   Date: Mon, 19 Nov 2007 19:16:28 -0500
Msg# 1646
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Forgot to mention about Isilon Support.
There are different Levels of support.  Don't bother with the Onsite within
4 hours...crap    That's what we had before and never needed it.  Next day
should be find and save you some cash too.
They monitor our clusters 24-7 and we get e-malls and pages as well.  Most
of our issues get resolved swiftly.  There have been 1 or 2 that have lagged
on because it was hard to replicate the issue on their side,
Or capture when it was happening on our side. Turns out it was related to a
CIFS bug.. That said we are all NFS now even on windows and the cluster 
performs faster. Cifs has lots of CPU overhead cause locking issues.
That I am happy to say no longer having to deal with.

-S

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